Self-Service Help Center
Self-Service Help Center

Self-Service Help Center

Here is a list of help articles for Medical Providers using Familyfirst

Click on an article to read more about the topic.

Account

How do I create an account?How do I create an account?

I forgot my passwordI forgot my passwordMy hospital email address changedMy hospital email address changed

Patients & Conversations

How do I enroll a patient?How do I enroll a patient?

How do I discharge a patient?How do I discharge a patient?

How do I find a patient conversation?How do I find a patient conversation?

How do I send a message?How do I send a message?

Features

What are "Template Messages"?What are "Template Messages"?

What is "Send Patient Home"?What is "Send Patient Home"?

What are "Remote Enrollments"?What are "Remote Enrollments"?

Why did a patient discharge automatically?Why did a patient discharge automatically?

About the family side

What does the family see?What does the family see?

Can the family respond back to me?Can the family respond back to me?

Other

Give FeedbackGive Feedback

See the help center for family members:

Help Center - Family MembersHelp Center - Family Members